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Privacy Policy

How we handle your Privacy and Security

We take privacy and security extremely seriously and take careful measures to ensure that any personal data we hold is accurate, up-to-date, and secure.  Specifically, here's how Tyrehub ("us", "we", or "our") operates the tyrehub.co.nz website (the "Website"), our policies regarding the the collection, use, and disclosure of personal data when you use our Website, and the choices you have associated with that data.

By using the Website, you agree to the collection and use of information in accordance with this policy outlined below. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at tyrehub.co.nz/terms-and-conditions.

 

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Website and related services for you.  These may include:

Personal Data

Personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to your name, town or city, browsing location, cookies and usage data and contact details such as your email address and phone number.

Usage Data

Information how the Website is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking and Cookies Data

Cookies and similar tracking technologies to track the activity on our Website and hold certain information.  These are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Website.

 

Use of Data

We use the collected data for various purposes including to answer your enquiries and provide you with our products and services, to maintain, monitor and improve the Website, and to detect, prevent and address technical issues.

We use email contact data for the purposes of responding to your enquiries, contacting you about orders you have placed, contacting you to make sure you are happy with the product and the fitting experience, and for verification purposes.

If you are one of our lucky subscribers, from time to time we may also email you with updates or special offers that we think will be valuable to you.  You can remove yourself from the mailing list for these emails at any time by clicking "unsubscribe”.

 

Order Processing

When you place an order on Tyrehub, you select a Fitter who can install your tyres.   To enable the Fitter to process the order and ensure a smooth installation process for yourself, we will pass on your name and phone number to that Fitter for the sole purpose of providing the information, service or product you require. We will never allow your contact information to be shared for any other purpose or to any other unrelated party other than the Fitter that you have selected, and for any other purpose other than to process your order.

 

Your Credit Card Data

When you make a credit card payment for a purchase, you are transferred to the secure web page of our PCI-compliant payment portal provider to do so.   Your credit card details are input and process on our provider’s secure portal.  We do not process your credit card details ourselves on the Website, nor do we store any credit card data.

 

Storage of Personal Data

We store your Personal Data securely and take all reasonable steps to protect the personal information we hold from misuse and loss and from unauthorised access, modification or disclosure.

Once the Personal Data is no longer needed for any purpose for which the information may be used or disclosed, we will take reasonable steps to destroy or permanently de-identify Personal Data.

 

Transfer of Data to New Zealand

If you are located outside New Zealand and choose to provide information to us, please note that we transfer the data, including Personal Data, to New Zealand and process it there.  Your submission of such information represents your agreement to that transfer.  Tyrehub will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

Publication of Reviews

If you submit a review following purchase you authorise us to publish this review on the Website.  We will request your email address for verification purposes, however we will never publish your email address on the Website.

 

Data Disclosure

Except for the purposes of fulfilling an order as outlined above, we will never otherwise disclose your Personal Data to unrelated third parties, except in the case of:

  • Where we have contracted a third party company or individual to facilitate the provision of our Website and related services ("Service Providers"), to provide related services on our behalf, to perform Website-related services or to assist us in analysing how our Website is used, and only on the undertaking that your data will be held securely and protected from unauthorised access.
  • If such action is necessary to comply with a legal obligation, to protect and defend the rights or property of Tyrehub, to prevent or investigate possible wrongdoing in connection with the Website, to protect the personal safety of users of the Website or the public, or to protect against legal liability, Tyrehub may disclose your Personal Data but only to parties to whom it is required to do so for the above reasons and only on the undertaking that your data will be held securely and protected from unauthorised access.

 

Usage Analytics

We may use third party service providers such as Google Analytics to monitor and analyse the use of our Website.  

 

Updates to our Privacy Policy

We may change these Privacy Policy by posting a new version on this Website.  Any use of this Website after a change of the Privacy Policy takes effect will be governed by the most recent terms and conditions of use.